Wed04162014

News

MLGW expands call center hours to include Saturdays

The Customer Care Center will be staffed each Saturday from January 22 until March 5, after which it will return to regular business hours. To help accommodate customers needing assistance after the expiration of MLGW’s annual moratorium on cut-offs (Jan. 14), MLGW’s Customer Care Center is expanding its hours of operation to include Saturdays from 9 a.m. until 5 p.m.

The Customer Care Center will be staffed each Saturday from January 22 until March 5, after which it will return to regular business hours (8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday, unless otherwise noted).

On average, the CCC answers more than 50,000 calls per month ranging from payment arrangements, balance and due date information as well as start, stop or transfer service, etc. Payment arrangements, balance and due date information as well as start, stop or transfer service can also be completed through MLGW’s automated phone system 24 hours a day. In addition, customers can make payment arrangements online by visiting www.mlgw.com/payarrange.

For faster service, customers are encouraged to call during the mid-morning or mid-afternoon hours. When you call, it is also important to have your most recent bill and the last four digits of the customer on record’s Social Security number.

Important MLGW numbers: MLGW Customer Care Center: 544-MLGW (6549);

Start, stop or transfer service: 820-7878; 24-hour automated outage hotline: 544-6500; Report life threatening emergencies: 528-4465; Streetlight outages: 820-7878.

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